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Personal support for your biological renewal.
The path to a better quality of life begins with a conversation on equal terms with the GIM team. We treat your enquiry as a personal conversation, not simply as a customer service matter: we are here to provide clear guidance for decisions about your biology.
Our expert team provides precise answers to your questions about the myGIM DNA test kit, the scientific methodology and the use of our personalised systems.
We clarify any outstanding questions so you can focus on your next steps.
Efficiency is part of our commitment to quality. On working days, we respond to your enquiry within 48 hours, helping you move seamlessly from analysis to taking informed steps to improve your vitality.
DIRECT LANE
On WhatsApp, we help with the ordering process, using the test kit and technical questions. We do not provide individual interpretation of results or health advice through this channel. Please do not send genetic results, medical reports or detailed health information.
Response from the myGIM team within 48 hours on working days.
Depending on your question, our team will help you directly or involve the laboratory’s specialists. If a medical consultation is needed, we will explain the options available.
FAQ
How quickly will I receive a response?
Our concierge team responds to written enquiries within 48 hours on working days.
Is the WhatsApp chat secure?
On WhatsApp, we help with the ordering process, using the test kit and technical questions. We do not provide individual interpretation of results or health advice through this channel. Please do not send genetic results, medical reports or detailed health information.
What can I contact the GIM team about?
You can contact us with questions about the myGIM programmes, the test kit, your order or understanding your results. Select the relevant topic in the contact form and briefly describe your question. Our team will review your enquiry and get in touch with you. Depending on your question, we will help you directly or involve the laboratory’s specialists. If a medical consultation is needed, we will explain the options available.
How is my data protected?
Your data is processed using encryption and protected in accordance with applicable European data protection standards. Further details are available in our privacy policy.